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WIRELESS INTEGRATION
WITH THE TSP™
By Chuck
Poole, Chief Technology Officer
Overview:
The Telephony Services Platform (TSP)™ is a full-featured Enhanced Services Platform. A
single TSP™ system can provide an array
of services to any wireless or wireline environment. In addition, the TSP™ can stand-alone as a
complete Long Distance carrier switching system for standard and
specialized switching applications. By choosing Voiceware™ Systems as your technology
partner, you will have instant access to the latest in revenue-building
and customer-retaining features. You will also open the door to the fast
growing prepaid wireless market. Please review the following outline of
features and services Voiceware™ Systems can offer your organization TODAY.
TSP Services:
Prepaid Wireless, Calling Card, and Local Services:
Prepaid wireless services have become more popular in recent years as
service providers have begun to realize there is a huge, untapped market
to provide services to the credit-challenged or budget minded individual.
In addition, some foreign PTT’s have found a use for this
technology to curb roaming fraud by limiting the amount of calls a
roaming subscriber can make by day, week, or month. Voiceware™ Systems offers a complete
solution adapted from over 8 years of experience in the Prepaid Calling
Card marketplace. With the Telephony Services Platform (TSP)™, accounts can be recharged
by calling card or by credit/debit card, depending on the application.
Call Example:
1. The wireless subscriber places a call as they normally would to any
valid number in the public network using a pre-subscribed wireless
device.
After routine dialed number validation, the Mobile Telephone Switching
Office (MSTO) recognizes by class of service that the subscriber’s
call should be handled by the TSP™.
The MTSO routes the subscriber to the TSP’s trunk group and passes
along the Mobile Identification Number (MIN) and the dialed number via
ISDN or Feature Group D protocol, depending on the type of facilities
available.
The TSP™ checks the
subscriber’s balance and decides whether to allow the call to go
through, play the customer a recharge message, or send the call to an
operator.
The TSP™ monitors the call for
disconnect supervision and updates the subscriber’s balance upon
call completion.
One-Call:
One-Call services are geared toward the busy mobile professional and
provide a single point of contact, no matter where they may travel. The
premise is simple; a direct One-Call telephone number is assigned to the
mobile subscriber. The subscriber adds all of their contact numbers to a
list contained in the TSP™.
When the One-Call “trigger” number is called, the TSP™ asks the customer for their
name and then dials each of the numbers, either sequentially or
simultaneously. The subscriber can answer any of the ringing lines and
the caller’s name is immediately announced. At this point, the
subscriber has the option to accept the call or send it to Voice Mail.
The TSP™ One-Call feature is a
win-win for both the service provider and the subscriber. For the service
provider, it provides a new high-quality service that increases billable
minutes and decreases churn. For the subscriber, it provides a valuable
new tool that helps turn missed calls and telephone tag into more closed
deals and greater productivity.
Voice Mail and Fax Mail:
Voice Mail is very common on most mobile platforms. Voiceware™ Systems takes it to the
next level by allowing the subscriber to receive a fax either
automatically (CNG tone recognition) or by having the caller press a
particular touch-tone to activate the fax system. After a fax is
received, the TSP™ can automatically route the
fax to another fax machine or store the fax in the subscriber’s
mailbox for redirecting in the future to any fax machine in the world.
Voice annotation is supported, so the caller can describe the content of
the fax in a voice message before it is sent.
Multi-Party Conference Calling:
With Voiceware™ Systems’ optional
Conference Calling feature, a subscriber can initiate an instant
“business meeting” while on the move. Up to 16 people can be
added into a single conference. For the service provider, each leg of the
conference adds billable minutes and another tool to help win and retain
the business of large corporate customers.
IVR and Information Services:
On many mobile networks, there is an increasing trend to offer
value-added information services such as traffic congestion reports,
weather, news updates, and the like. In addition, commonly requested
information such as new dialing procedures can be recorded in customized messages.
The TSP™ provides a fully featured
scripting language that allows the mobile provider to create complex
menus of information on demand, specialized call routing sequences, or
complete Interactive Voice Response (IVR) applications.
Credit/Debit Account Recharge:
The latest trend in banking has solved one of the biggest headaches in
the prepaid wireless industry. With check cards, anyone can get a
debit-based Visa or MasterCard as easily as ordering checks. Credit Card
Recharge was a huge problem because the typical prepaid client
doesn’t have a credit card. Now, all that is necessary is to
partner with a local financial institution that issues debit (sometimes
called “check cards”) cards to help potential subscribers
utilize the advanced automatic pre-payment options available in the TSP™.
There are two major ways of performing a recharge: Active and Passive.
Both methods operate in the background during an active telephone call
and require a pre-approved credit card number with expiration entered in
the subscriber’s account record. At the point of sale for the
mobile phone, the customer can be asked to sign a voucher or payment
agreement. To prevent fraud, no other credit (debit) card is allowed for
recharge activities except the one covered by the signature on file.
Active Recharge:
An Active recharge requires the subscriber’s participation in the
recharge process. When the subscriber’s balance reaches the
preprogrammed recharge threshold, the TSP™ will ask the subscriber for a confirmation to proceed
with the recharge. After the subscriber presses a touch-tone to authorize
the recharge, the TSP™
checks to make sure no fraud (usage) thresholds has been exceeded. Usage
thresholds can be assigned by user and can cover daily, weekly, or
monthly periods. The TSP™
contacts the credit card processor and if the charge is approved, updates
the subscriber’s balance in real time.
Passive Recharge:
Passive recharge operates the same as an Active recharge, except the
subscriber does not have the option to authorize the recharge. However,
the subscriber is notified that a recharge is taking place. The TSP™ automatically recharges the
subscriber’s account upon the recharge threshold being reached.
Agent Support:
One of the best ways to increase revenues is to take on “virtual
partners” in the form of agents. The TSP™ supports an unlimited
number of agents and has built-in two tiered, wholesale and retail,
billing and call rating. This allows agents and retail outlets to
private-label, resell, or bundle their services with those of the switch
owner. With Voiceware™
Systems’ optional IP Agent Gateway, agents can modify and update
any customer-specific features and change the rates charged to any
destination from the Internet, or a dial-up modem connection. Security is
field level and each agent can be assigned full or partial access rights.
At the end of a billing cycle, an agent can automatically download their
billing files. Using the TSP’s Billing and Reporting package,
agents can provide customized invoices directly to their customers or the
switch owner can print the billing for the agents as an added service.
Internet-based Service:
Voiceware™ Systems’ optional IP
Customer Service provides call center operators access to subscriber
information, programmable account options, and call detail records (CDR)
in real time. This feature can be accessed from the public Internet,
private Intranet, and modem dial-up. Operator Services can be added to
allow taking control of incoming customer service calls. Operators can
place a call on the subscriber’s behalf using the
subscriber’s prepaid account without using additional switch
connections. The Operator Services feature is a great tool for servicing
customers that misdial frequently and for servicing regions where
touch-tone telephones are scarce.
To keep your private data from prying eyes, all IP-based modules support
full Secure Sockets Layer (SSL) and certificate-based security. Optional
firewall support takes security to the next level.
Touch-Tone-based Customer Service:
This feature is designed for smaller retail outlets and non-computerized
agents. It allows an agent in the field to activate, deactivate and add
money to accounts from any touch-tone phone. The system supports security
by agent, limiting the scope of functions an agent can access.
Call your sales representative at +1.561.803.5412
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